AT&T 2G Sunset
AT&T has announced that the shutdown of its second-generation, "2G" wireless network will be completed by the end of 2016. This shutdown will not occur all at once. It will appear sporadically across the area and on January 1, 2017, the 2G wireless network will be gone.
Our Customers Security Systems:
If you have one of our security systems with a cellular communicator installed before 2013, you are likely to be affected by this 2G shutdown.
Why is AT&T shutting down the 2G wireless network?
AT&T realizes that shutting down the 2G network and using that space for 3G and 4G networks will drastically increase data capacity and speed on the newer networks for smartphones.
What needs to be done?
AT&T is currently turning off 2G radios in our area each day. We have options available depending on your control and whether or not you would like to utilize Honeywell Total Connect.
This upgrade provides you with the ability to control your system remotely with Honeywell Total Connect. http://www.totalconnecttoolkit.com/
If your 2G communicator fails, you may see the letters bF (backup fail) or a trouble zone 803 on your touchpad and we will get notification of it at the central station. We will then be calling to get it switched. If you would like further information or want to get setup for upgrade before failure please call us.
We have hundreds of customers that will need this upgrade, it’s our desire to get it done quickly and with minimal cost to everyone. Those of you with service agreements or leased systems the upgrade will be at no charge. Everyone else will be at our equipment cost + labor. A higher security, a combination internet & cellular communicator for dual-path communication is available.
The quality of our company and the services we provide are second to none. If you have any additional questions please call us at 744-9000.
Frequently Asked Questions
Which is better wired or wireless?
Wired and wireless systems both have pluses. Wireless is quick and easy to install. If you don’t have an accessible attic or basement the wireless is the way to go. If you’re in an apartment or need a system that is portable then wireless is the way to go. If you can get a wire to the location a wired device is the most reliable and generally the more secure option. Wired will give you the best device in the smallest and best performing package. A wired door contact is usually recessed and completely hidden with the door closed. A recessed door contact is difficult to detect and tamper with. When one of our trained installers puts in a wired device the wires are completely hidden. The wired device is continuously supervised.
Wireless has inherent problems such as: a larger device to incorporate the transmitter; limited to using only the device that is built with the transmitter; battery replacement; the transmitter only checks in with the control hourly; batteries can freeze and fail in the winter if mounted to a poorly insulated door or window.
Wireless contacts on windows are usually preferred over wireless, especially on double hung windows. Do not use wireless devices in an unheated space.
How is a wired system installed?
Your security system is made up of a control panel, one or more keypads and various sensors and detectors. The control panel is mounted in the basement or utility closet. The metal cabinet contains the system electronics, fuses and stand-by battery.
Special installation techniques are used when installing wired devices. Our installers are well trained in using the long “snake bits” that allow them to drill a small hole inside of a wall to get to the basement or attic. All wire runs are squared and secured to the joists or rafters.
- We are a local company with knowledgeable professionals with many years of experience.
- At Young’s a person with a vested interest in your business will answer your phone call every time.
- We customize our service to meet your needs since no two customers are exactly alike.
- We have a wide range of experience with the latest wireless and hardwired technology.
- We are a family run business that’s been in Springfield for over 30 years.
- We are a community minded local business that employs a workforce of 40.
- Most of our employees have been with us for over 5 years, some over 20 and seven over 25 years.
- We have a local UL Listed Central Station with a communication network connecting us directly to the Sangamon County 911 Center.
- In an emergency or service situation you will be dealing with the same personnel until the situation is resolved.
- In a service situation same day service is the norm.
- We keep a copy of your system programming in our safe. In a service situation we will have your system programmed and operational again before any of our competition will.
- We test your systems connection to our central station on a daily or weekly schedule; none of our competitors do this.
- At the Young’s Central Station our systems are fully redundant with offsite backups. We have emergency plans in place to insure continuous service to you.
- We are recommended by many local police officers and firemen.
Central Station procedures for burglary? We will call the police first and then go down your call list until we get someone to meet the police. If the system is disarmed within a short time by an authorized user and it sends an automatic cancel signal then we will notify police the alarm has been canceled. We do not normally call back to the premises when an alarm is automatically cancelled unless it’s between the hours of 10:00pm and 7:00am
If your system is setup with optional verification we will notify the call list first.
Central Station procedures for commercial fire? We will send the fire department right away unless the system has been taken out of service prior to the alarm.
Central Station procedures for residential fire? We will attempt to verify a residential fire alarm by calling the premises first. If no answer or we don’t receive an immediate cancellation we will send the fire department.
Central Station procedures for hold-up/panic? Notify police and inform them that is a hold-up/panic alarm.
Central Station procedures sump pump and low temp alarms? Call premises and/or notify call list.
How do I change or add touchpad codes?
Although you can quickly add or change codes at your touchpad we recommend that you call us to do it so that the new code is saved with your programming and monitoring information. First, we will enter the code into your security system through secure 2-way communication. Second, we will enter it into your central station information.
What is your Copper Protection Package?
It includes a coolant pressure sensor, a tilt switch and a contact mounted on the outdoor a/c condenser unit. If the copper line is cut or the unit is moved, an alarm signal is sent to the burglary control panel and will immediately come into Young’s Central Station 24hrs a day. These devices are set up for 24hr protection and are always on. The pressure sensor attaches to the test port on the high pressure side and is visual deterrent as well effective as , if pressure drops too low the alarm sounds. Part of the package is an exterior siren w/strobe.
What are Special Arming/Disarming Features?
Your system can send you a text or email message when it is armed or disarmed. Your system can automatically arm itself according to a preset schedule. If your system is disarmed at a time when it should not be according to a preset schedule we can notify you or the police.
What is a UL Listed Central Station?
Underwriters Laboratories’ standards for a central monitoring station are very strict. The standards require strong and non-combustible construction, back-up power, secure entry and exit and complete redundancy on each and every piece of electronic equipment.
We take our responsibility seriously. We have installed a natural gas back-up generator that can power the entire central station in an emergency and it is tested weekly. Each and every piece of equipment in the central station is “U.L. Listed for Central Station Use” and is backed up by an identical piece of equipment. Quality is the motivation for our being a U.L. Listed Central Station. Reliability and dependability is your benefit.
What kind of equipment do you handle?
We sell and install Honeywell Burglary, Fire, Door Access Equipment, FireLite Fire Equipment, Speco Video Equipment, IEI Linear Door Access Equipment, Aiphone Intercom and Door Security
We service DSC Burglary Equipment, GE Burglary and Fire Equipment, Radionics and Bosch Equipment, Silent Knight Fire Equipment,
Can I drop my phone line? Yes, we can add a cellular or internet/cellular communicator to your system
Can I get a new yard sign and stickers? Call us and we will come out and replace them – no charge. You can also come in and get replacements at the office.
Lynx 5100 Owner’s Manual
Vista 15P & 20P Owner’s Manual
Vista 32FBPT Owner’s Manual
Vista 128FBP Owner’s Manual